This FAQ answers common questions about Restaurantware: what it sells, who it serves, and how ordering, shipping, returns and support work. Answers are based on Restaurantware's published pages and policies.
About the Company
What is Restaurantware? Restaurantware is a foodservice supply company that has been in business since 2010. Its stated mission is "to elevate as many dining experiences as possible through carefully curated, forward-thinking, and sustainably sourced foodservice supplies."
How big is the catalog? Restaurantware provides more than 20,000 products and launches more than 250 new products each quarter.
What product categories does it carry? The site's main menu covers disposables, smallwares, food and beverage, tabletop, equipment, storage and transport, janitorial, industrial, and customizable products.
Who are its customers? The company describes itself as a partner for chefs, restaurateurs and foodservice management companies. It says its products help restaurants, hotels, distributors and foodservice management companies meet their sustainability goals. The Business Type menu has sections for bakeries, bars, catering, coffee shops, food trucks, juice bars, pizzerias and other operators.
Ordering and Payment
How do I place an order? Orders can be placed online 24 hours a day, 7 days a week, using the "Add to Cart" button on any product page. Phone orders are taken during business hours at 1-800-851-9273.
What payment methods are accepted? The FAQ page says Restaurantware accepts all major credit and debit cards.
How is sales tax handled? Orders are taxed at the rate for the shipping address. Tax-exempt buyers need to provide proof of exemption for the state the order ships to. The contact form has a tax exemption topic for adding an exemption to an account.
How can I tell if something is in stock? If a product can be added to the cart, it is in stock. For items that are out of stock, signed-in customers can request a back-in-stock notification.
Shipping
How fast do orders ship? Orders placed before 3 PM CST are picked, packed and shipped the same day. Restaurantware reports a 98.6% in-stock rate.
Where do orders ship from, and which carriers are used? Orders ship from warehouses in Illinois and Georgia. FedEx is the carrier for shipments within the contiguous United States. USPS and FedEx serve Alaska, Hawaii and Puerto Rico, and FedEx and DHL serve Canada, where customers pay any customs duties and taxes.
Does Restaurantware ship internationally? Yes. The FAQ page says Restaurantware ships to all countries possible and asks international customers to call for rates.
How do I track an order? The order confirmation email includes a tracking number. Customers can also log in to their account to view order status.
Can I change or cancel an order? Requests go through the contact form. Orders that have already shipped can't be cancelled or changed.
Returns and Problems
What is the return policy? Return requests must be made within seven days of delivery and need approval and an RMA number. A 20% restocking fee applies, and all initial and return shipping charges are the customer's responsibility. Qualified returns receive store credit or a refund to the original payment method; allow one to two weeks after the return is received for processing. Edibles and customized products are final sale.
What if an order arrives damaged? Damage claims should be made within three business days. The contact form asks for photos showing both the box and the product.
Products and Services
Does Restaurantware offer samples? Yes. Samples may be free or paid, and requests go through the Sample Request form linked from the contact page.
Can I order custom printed supplies? Yes. The Customize Your Supplies collection lets buyers upload a logo, adjust the layout and preview the packaging. Minimums and lead times vary by product and customization.
What is Restaurantware MAX? MAX is a subscription that costs $99.99 per month (billed for 12 months) or $999.99 per year. It includes free shipping on more than 7,500 MAX-eligible products for orders over $29.99, plus priority processing and support. It is available in the U.S. only, excluding Alaska and Hawaii.
What does Restaurantware do on sustainability? The company sells products made from renewable materials such as hay, sugarcane and bamboo. Through the Green Hero Foundation, a registered 501(c)(3) non-profit, and its partnership with Veritree, purchases on Restaurantware.com support tree planting, and its Sustainability Policy reports more than 430,259 trees planted since 2021. Restaurantware won a 2024 American Business Awards Stevie Award for Products in the Area of Sustainability & Climate Protection.
How do I contact Restaurantware? Customers can reach the team by chat, by email at service@restaurantware.com, by phone at 1-800-851-9273, or through the Contact Us page on Restaurantware.com.
